Business Services & ParalegalBlogs

The AI Revolution in Law

Posted on 25 Sep 2025

Artificial Intelligence is everywhere right now. From the headlines predicting the end of paralegals to the internal firm memos promising efficiency gains, it feels as though the legal world is bracing for an AI takeover. But what is actually happening behind the noise?

The truth is more nuanced. Yes, AI is reshaping parts of legal work. Document review is faster. Research tools are smarter. Some tasks that used to swallow hours can now be completed in minutes. For firms and clients, that is a win.

But AI is not replacing the lawyer’s judgment, the paralegal’s eye for detail, or the business services professional’s understanding of people and process. What it is doing is moving the ground beneath our feet. Roles are shifting. Expectations are changing. The definition of “value” in a law firm is expanding beyond billable hours.

For some, that is unnerving. For others, it is exciting. In recruitment, I see both every day. Candidates are asking, “How will this affect my job security?” while firms are asking, “How do we stay ahead of the curve?” The future will belong to those who adapt, the professionals who learn how to work with the tools rather than fear them.

And here is the hopeful bit! AI could free us to focus more on the human side of law. Relationship building. Strategy. Empathy. Negotiation. The things no algorithm can replicate.

The AI revolution is not about robots replacing lawyers. It is about technology shifting the balance of what matters most in legal work. The firms that thrive will be the ones that treat AI not as a threat, but as a tool, and that invest in their people to make the most of it.

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AUTHOR
Francesca Milton
Senior Director
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